Shipping & returns

1. SHIPPING METHOD

1.1 Bob Go Delivery Partners. At Top Cat’s Retro, we want your finds to reach you safely. We arrange shipping through Bob Go and its range of delivery partners, including The Courier Guy and Internet Express. The delivery options available for your order, together with their rates, are displayed at checkout. You can select the option that best suits your delivery needs and budget.

2. PACKAGING

2.1 Protective Packaging. We take care when packing each order, particularly fragile, vintage and one-of-a-kind pieces. Where appropriate, we use protective materials such as bubble wrap and mark parcels as fragile.

3. DELIVERY ISSUES

3.1 Courier Delivery. Once a parcel has been collected, it is handled and transported by the selected delivery provider. If there is a delay or problem in transit, please contact us. We will help investigate the issue with Bob Go and the delivery provider.

3.2 Damaged Parcels. If your order arrives damaged, please contact Top Cat’s Retro as soon as possible. Keep the item, its packaging and any delivery labels, and send us clear photographs of the parcel and its contents. This helps us investigate what happened and raise a claim with the delivery provider where appropriate.

3.3 Missing or Incorrect Items. If an item is missing from your order, or you receive the wrong item, please contact us as soon as possible with your order details. We will review the issue and work with you on a suitable resolution.

4. RETURNS AND REFUNDS

4.1 Product Descriptions. Many of our products are vintage, collectible, handcrafted or one of a kind. We make every effort to describe each item accurately, including its condition and any known signs of age or wear. Please read the listing and review the photographs carefully before purchasing.

4.2 Change-of-Mind Returns. We maintain a strict no-return policy on most items and generally do not accept returns simply because you have changed your mind or are dissatisfied with a feature clearly shown or described before purchase. This is subject to your rights under South African law.

4.3 Items with a Problem. If an item arrives damaged, is materially different from its description, or has a defect that was not disclosed, please contact us. We will assess the issue and provide a remedy in accordance with applicable South African law.

4.4 Custom-Made Items. Items made to your specifications or clearly personalised generally cannot be returned for a change of mind, subject to your rights if there is a problem with the item.

5. REPORTING A PROBLEM

5.1 Please Contact Us Promptly. Please let us know about visible shipping damage or missing items within 48 hours of delivery where possible. This helps us investigate promptly with the delivery provider. If you contact us after 48 hours, we will still consider your concern in accordance with your rights under South African law.

5.2 Supporting Information. To help us review a claim, we may ask for your order number, photographs of the item and packaging, and a description of the issue. Please keep the packaging until we have had a chance to assess the matter.

6. CONTACT

6.1 Questions and Assistance. If you have a question about shipping, returns or an order you have received, please contact Top Cat’s Retro through the contact details on our website. We are happy to help you work through the issue.