Privacy Policy
Last updated: 25 September 2026
1. Who we are
Top Cat’s Retro operates the website https://www.topcatsretro.co.za. This policy explains how we collect, use and protect personal information when you browse our website, contact us or place an order.
2. Information we collect
Depending on how you use our website, we may collect:
- Your name, email address, phone number, billing address and delivery address
- Details of your orders and enquiries
- Account details, if you create an account
- Your email address, if you sign up for store updates
- Technical information such as your IP address, browser information and cookies
If comments or image uploads are enabled, we may also collect the information you submit through those features.
3. How we use your information
We use personal information to process orders, arrange delivery, respond to enquiries, manage customer accounts, maintain the security of our website and meet our legal obligations.
If you sign up for store updates, we may use your email address to send them to you. You can unsubscribe from these emails at any time.
4. Payments and deliveries
Online payments are processed through iKhokha. Information needed to complete and confirm your payment may be shared with iKhokha. Top Cat’s Retro does not need your full card details to manage your order.
We arrange deliveries through Bob Go and the delivery provider selected for your order. We share the information needed to collect, deliver and track your parcel, such as your name, contact number and delivery address.
We do not sell your personal information.
5. Cookies
Our website may use cookies to keep your shopping cart working, support checkout, remember your account login or preferences, and help us understand how the website is used. You can manage cookies through your browser settings, although disabling certain cookies may affect shopping or account features.
If comments are enabled and you leave a comment, you may be offered the option to save your name, email address and website in cookies for convenience.
6. Comments, media and embedded content
If comments are enabled, we collect the information entered in the comment form, along with your IP address and browser information to help detect spam. If Gravatar is used, an anonymised version of your email address may be sent to that service to check for a profile picture.
If you can upload images to the website, please avoid including location information in them, as visitors may be able to download and extract that information.
Pages on our website may contain content from other websites, such as videos or images. Those websites may collect information about your interaction with their content and use their own cookies.
7. How long we keep information
We keep order and customer information for as long as needed to fulfil orders, handle enquiries and returns, maintain appropriate business records, and meet legal obligations. Account information is kept while your account remains active, subject to information we must retain for lawful reasons.
If comments are enabled, comments and related information may be retained so that we can manage and recognise follow-up comments.
8. Your rights
You may ask us what personal information we hold about you and request that inaccurate information be corrected. You may also request deletion of information or object to certain uses of it, subject to applicable legal requirements. We may need to keep some information, such as transaction records, even after an account is closed.
To make a request, please contact us through the contact details on our website. You may also lodge a complaint with the Information Regulator of South Africa.
9. Protecting your information
We take reasonable steps to protect personal information against loss, misuse and unauthorised access. We share it with service providers only where needed to operate our website, process payments, deliver orders or support our business, or where disclosure is required by law.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with its updated date.
11. Contact us
For questions about this policy or your personal information, please contact Top Cat’s Retro using the contact details provided on our website.