Returns

Many of our pieces are vintage, collectible, handcrafted or one of a kind, so please read each listing and study the photographs before you buy.

Change of mind

We maintain a strict no-return policy on most items and generally do not accept returns simply because you have changed your mind, or are dissatisfied with a feature that was clearly shown or described before purchase. This is subject to your rights under South African law.

If something is wrong

If an item arrives damaged, is materially different from its description, or has a defect that was not disclosed, contact us. Keep the item, its packaging and any delivery labels, send us clear photographs, and we will assess the issue and provide a remedy in line with applicable South African law.

Custom-made items

Items made to your specifications or clearly personalised generally cannot be returned for a change of mind, subject to your rights if there is a problem with the item.

Telling us about a problem

Please let us know about visible shipping damage or missing items within 48 hours of delivery where possible, so we can investigate promptly with the delivery provider. If you contact us later, we will still consider your concern in accordance with your rights under South African law.

Full policy

Delivery, packaging, claims and the full returns terms are set out in our Shipping & Returns Policy.